14-day money-back guarantee. If Skriveo Pro is not right for you, email support@skriveo.com within 14 days of purchase and we will refund you in full — no questions asked, no reason required.
Nothing to refund right now
Skriveo is currently in early access and every feature is unlocked at no charge. There is no paid tier to buy yet, so this policy describes what will apply once paid licences go live — and it is published now so you can read it before you ever spend anything.
How to request a refund
- Email support@skriveo.com from the address you used at checkout.
- Include your order number or licence key so we can find the purchase.
- That is the whole process. You do not have to explain why.
We aim to acknowledge every request within two business days. Once approved, the refund is issued by our payment processor to your original payment method. Banks typically take a further 5–10 business days to show it on your statement — that part is outside our control.
What happens to your licence
A refunded licence key is deactivated. Skriveo returns to the free tier the next time it re-validates, and the free features keep working exactly as before. Your history, custom prompts and settings stay on your device untouched.
Your statutory right of withdrawal (EU / UK consumers)
If you are a consumer in the EU or UK, you have a statutory right to withdraw from a distance contract within 14 days without giving a reason. Our guarantee above matches that period, and we apply it to everyone regardless of where they live.
About digital content: at checkout you may be asked to consent to immediate delivery of the licence key and to acknowledge that doing so ends your statutory right of withdrawal once delivery begins. Even if you give that consent, our own 14-day money-back guarantee still applies — it is deliberately more generous than the law requires.
After 14 days
Requests outside the 14-day window are handled case by case. We will normally refund where the product genuinely does not do what this website says it does. We generally will not refund because you no longer need it, because your AI provider changed their pricing, or because you bought it a long time ago and forgot.
Payments to AI providers
Skriveo is “bring your own key”: any amount you pay Groq or Google for API usage is a separate transaction with that company. We cannot refund it, see it, or dispute it on your behalf. Contact your provider's billing support for those charges.
Chargebacks
Please email us before opening a chargeback. A refund by request is faster for you and cheaper for us, and we will not argue about a request made in good faith within the guarantee period.
Duplicate and accidental purchases
Bought twice by mistake, or bought it for the wrong account? Email us and we will refund the duplicate in full, at any time — the 14-day limit does not apply to genuine duplicates.
Who processes the payment
Payments are handled by a third-party merchant of record who acts as the seller of record, issues your invoice, and remits applicable VAT/GST. Refunds are issued through the same processor. We never receive or store your card details. See the Terms of Service for detail.
Contact
Refund requests and billing questions: support@skriveo.com. Postal contact details are in the Impressum.